Yesenia - Dedicated dispatcher for over 10 years in the HVAC industry with a clear and enthusiastic outlook and mind to further our goals by putting our valued customers first & foremost. Handling all of our day-to-day office duties. Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources, labor hours and purchase order management. Responsible for status updates and communications with all parties involved for service work (Sales staff, customers, service staff & service management.